Shipping Policy

At Niraala, every product is thoughtfully handcrafted by skilled artisans across India. Our products are created using traditional techniques and natural materials. This makes each piece truly unique, with slight variations that add to its charm.
Due to the handcrafted nature of our products, there may occasionally be minor delays in production or dispatch. We sincerely appreciate your patience as we ensure the highest quality reaches you.
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Order Preparation & Dispatch
Each product is carefully finished, thoroughly quality-checked, and securely packaged before it is shipped. We take great care at every step to ensure your order reaches you in perfect condition.
You will receive timely updates from us throughout the process, and our team will proactively address any challenges, should they arise.
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Order Tracking
Once your order is dispatched, you will receive an SMS and email with your tracking (AWB) number. You can use this link to monitor your shipment’s progress in real time.
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Shipping Partners
We deliver across locations serviced by trusted logistics partners, ensuring reliable and efficient delivery.
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Delivery Attempts
Our courier partners will attempt delivery up to three times. If the delivery is unsuccessful, the shipment will be returned to us and the order may be cancelled.
To avoid this, please ensure:
•    Your shipping address is complete and accurate (including PIN code) 
•    A valid mobile number is provided for coordination 
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Delivery Timelines
While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as logistics issues or operational challenges.
If there is any delay, our team will keep you informed. You may also reach out to us anytime for an update on your shipment.
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Delivery Guidelines
For residences or offices located on the ground floor, orders will be delivered to the doorstep. For other locations, delivery will be completed as per the courier partner’s policies.
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International Shipping
We offer international shipping on request. Shipping charges are calculated based on the weight of the order and destination country.
To receive a shipping quote, please email your product selection to:
contact@niraala.co.in
Important Notes:
•    International orders are not eligible for returns or exchanges 
•    Custom duties and taxes, if applicable, must be paid by the customer at the time of delivery 
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Shipping Charges
Shipping charges (if applicable) are calculated based on your order details and will be communicated at checkout or via email for international orders.